SHIPPING METHODS AND COSTS
For products from our webshop, we charge shipping costs based on weight. Collection from us or electronic delivery is of course always free of charge. You can see the exact shipping costs for your items in the checkout after entering the address.
Standard shipping Germany: standard delivery time 1-3 days, under €399 net €7.90, over €399 free of charge
Standard shipping Europe: standard delivery time 2-6 days, price by weight
Express delivery Germany: standard delivery time 1 day, price according to weight
Express delivery Europe: standard delivery time 1-2 days, price according to weight
Overnight courier Germany: Delivery until 10/12h
Courier delivery Hamburg: Price according to distance
*Please note that delivery is only possible from Monday to Friday. For weekend delivery please contact us.
In addition, we deliver worldwide, including customs declaration and with various shipping service providers at individual rates. Please contact us for more information.
SALES TAX / VAT
Deliveries to other European countries will be invoiced VAT-free after entering the valid VAT ID. Invoices to third countries are always VAT-free.
PAYMENT OPTIONS
We support almost all payment methods.
- PayPal
- credit card (VISA, Mastercard, American Express)
- Apple Pay, Google Pay
- Klarna, iDEAL, EPS
- Bank transfer/pre-payment, purchase on account (existing customers and public clients)
- Cash payment on collection
DELIVERY TIME
We process orders from Monday to Friday between 9:30 and 17:00 and ship daily.
Items that are "in stock" are usually dispatched on the same day if ordered by 3 pm. Electronic deliveries (download) are usually delivered on the day of order or within 24 hours (within our opening hours).
Many of our items are marked with a "real time" stock status so that we can make reliable delivery promises. We are constantly working to ensure this for all items. For urgent deliveries, please contact us by telephone for individual information.
Some of our goods are located in external warehouses, which means that in many cases they cannot be collected on site until the following day. This does not apply to software, which is usually delivered by e-mail.
SOFTWARE PRODUCTS
When ordering, you will always receive the latest version published by the manufacturer, regardless of any version details in our description or in the articles. Any deviations will be clearly communicated by us. Please ask us if you are unsure.
Software is delivered within our opening hours. Shipping is not automatic. If you need an urgent delivery outside our opening hours, please contact us via info@picturetools.de. Usually, we can then help you further.